Booking Conditions

Thank you for choosing Pandaw Cruises. This is the first step of your adventure with us. Please read the following pages prior to making your booking. Once the booking is made either directly or through a travel agent a contract exists between the passenger and Pandaw Cruises.

Payment Terms

A 20% deposit of your total booking value with Pandaw Cruises is required upon confirmation and is non refundable.
Final balance must be paid 61 days before departure or the booking will be cancelled and the deposit forfeited.

Cruise Cancellation and Refund

Cancellations for all or any part of the trip will not be effective until received in writing in the offices of Pandaw Cruises. Should you have to cancel, the following terms will apply:

Up till 60 days prior to departure your deposit.
From 60 days till departure, including no show, late arrrival or early return, all monies paid to Pandaw Cruises.

Note: All deposits are non refundable.

Pre and Post Reservation Cancellation and Refund

Cancellation of a Pandaw Cruises Pre or Post Reservations is cancellation is subject to a $50 per person administrative fee from the time of booking through 61 days prior to your scheduled Pandaw Cruises trip.

From 60 days prior to departure through 45 days prior a $200 per person penalty will apply.

From 45 days prior to 30 days prior a 75% per person penalty will apply.

Cancellations received in our office 29 days or less prior to departure, no-show, or early return from the trip will result in forfeiture of 100% of all monies paid to Pandaw Cruises.

Because these cancellation policies are strictly enforced, we strongly recommend for your protection that you purchase trip cancellation insurance.

Currency

All cruises, land tours and hotels are quoted in USD unless otherwise indicated.

Port Taxes

On rivers where port taxes are applied by the relevant authorities, these charges will be added to your booking invoice.

Credit Cards

We accept only Visa or Mastercard for settlement of all cruise booking invoices as well as charges incurred on board. No other credit cards are accepted. Any transactions over USD 10,000, will be subject to an additional charge of 2% and will be levied on the invoice accordingly.

Cruise Price Includes

• Entrance fees, if applicable for excursions indicated in the itinerary
• English speaking guides
• Transfers to and from the ship at the start and end of cruise as indicated in the itinerary
• Your ticket price includes a "Crew Performance Incentive" to better take care of your comfort. This incentive is given to the ships crew only. (Tour guides, excursion boat operators, bus drivers, cyclo services are excluded.)
• Main meals as indicated on the cruise itinerary
• Local soft drinks, beer,local spirits, coffee, teas and bottled water

Cruise Price Excludes

• Port taxes (if any) will be applied to your invoice
• VISA processing fees, if applicable
• Land arrangements before or after the cruise unless indicated on the itinerary
• Laundry
• Imported beverages (such as wines, premium spirits and liqueurs, imported mineral waters, specialty coffees)
• Fuel surcharges