Dear Sven,
We are safely home in Australia where Glenys has had an operation for a detached retina. The outcome is uncertain and we will have to wait two months before she knows what sight will return to her right eye.

We would however like to take this opportunity to commend your company and staff.

This was our third Pandaw trip in Burma, and we were really impressed by our first two experiences. This third trip, albeit cut short, has left us in awe.

When Glenys first realised she had a serious eye problem, Daniel the guide, and Aung the purser, immediately took action.The fact that Pandaw had antibiotic drops on board and that Daniel had clinical knowledge was impressive to say the least. When it became apparent that this wasn't the answer, Daniel managed to find out that there was an eye doctor at Magwe, two days away. As Pandaw got closer we were told if we didn't arrive by 2pm the doctor would no longer be available. Pandaw excelled again as the Captain sped up the boat to ensure we would arrive in time.

Daniel and Aung had a tuktuk waiting and they accompanied us to act as interpreters. We were literally number 47 in the waiting line yet Daniel talked us to the head of the queue. A diagnosis was made but with limited equipment it turned out not to be accurate although we didn't know this at the time. It did give enough clues however to make us realise that we needed to return to Australia immediately.

We were two days from the nearest airport at Bagan but once again Daniel and Aung swung into action. By the time we reached Bagan air flights had been booked and altered. On arrival your Bagan representative met us in his own car, took us to the airport and waited with us until we boarded our flight.

Just as impressive was the fact that the Captain and many of the crew farewelled us as we left the boat.

This is a story of some of the most impressive service we have ever seen. Again we commend all that were involved.

We would appreciate it if you could pass this email on to Paul Strachan.
We are indebted to you all.

Best regards,
Dave and Glenys Benda

Dear Paul,

We have just completed our third Pandaw cruise (Hanoi/Red River), and already thinking of the next destination.

Our boat “Angkor Pandaw” was looking very trim and presentable. Our cabin (201) very comfortable, and kept that way by the care and attention of the cabin attendant on a daily basis. He often found little ways to provide those extra touches which add to the enjoyment of the cruise.

All staff were attentive, and clearly well skilled in their various activities. Friendly, without being too familiar. The dining salon was immaculate and served up delicious and varied dishes of both eastern and western varieties. Particular attention was paid to my wife’s vegetarian diet which was pleasing. We would rate dining salon staff, and chefs, first class.

Our two independent guides, Mr Vu, and Mr Duoc, did an excellent job in providing commentary and leading the group on the various excursions. It’s fair to say that in comparison with other Mekong, and Myanmar cruises, the Hanoi/Red River cruise doesn’t always compare scenically, but it is still a very worthwhile and enjoyable cruise. When shore excursions not available, other on-board entertainments were organised. One particular shore excursion was a visit to hear the Hat Xoan singing and dancing at Hung Lo temple (Viet Tri). My wife and I are former Australian diplomats who have worked and lived in Vietnam. It is fair to say that this performance is one of the most impressive we have seen over the years. Not only is it highly entertaining, but of great cultural significance, both to visiting tourists, as well as to the Vietnamese themselves. Please continue to support this activity, it is very important. Another good show was the water puppets at Thanh Ha. Comparable with those staged in Hanoi, and in a natural, authentic setting.

All boat and vehicle transfers well organised using safe and efficient boats and vehicles.

The farewell by all crew members enjoyable and memorable. Many passengers joined in the singing and dancing.

Paul, again Pandaw has done us proud. More travel already scheduled fore 2016, but already thinking Pandaw for 2017. Perhaps Borneo (we know Kuching having lived in Malaysia for five years), or, maybe the Ganges. Have visited India (including Palace on Wheels) a couple of times, but seen from the deck of a boat will bring a new perspective. Who knows?

We wish you and all at Pandaw every future success. Wish you could find rivers navigable enough to float a boat in Sri Lanka, another of our favourite destinations. In the meantime stay safe, well and happy.

Trevor and Jan Greenwood
Australia

We completed our second Pandaw cruise in March. Our first was an excellent week on the Irrawaddy in Burma, our second another excellent week on the Mekong in Vietnam and Cambodia. Why go twice with Pandaw?

First of all, the experience clearly matches the reputation. Standards are high. Expectations are met. Experiences are excellent. We enjoyed the quality of the cabins, the meticulous organisation and attention to detail that ensured travellers needs are addressed, whatever their requirements and preferences (shoe cleaning anyone!). The food arrangements and quality could not be questioned, with plentiful alternatives for all appetites. Then there are the staff. Friendly, helpful, reliable and astonishingly hard working. They also smile and laugh, willingly and easily. You feel welcome and are welcome. This is teamwork of the highest order with unobtrusive but thoughtful and purposeful management.

Any suggestions for improvement? Not really. Why go with Pandaw twice? Why not go three times?

Thank you
Malcolm and Cath Lister