Partner Cruises Booking Terms & Conditions
Pandaw Cruises Ltd, 30 DeCastro Street, PO Box 4519, Road Town, Tortola, VG1110, British Virgin Islands
THIS INVOICE REPRESENTS A CONTRACT BETWEEN PANDAW CRUISES LTD AND YOU THE CLIENT AND IS SUBJECT TO THE TERMS AND CONDITIONS STATED AS ATTACHED. IMPORTANT - AN OPTION IS NOT A BOOKING AND YOU MUST PAY THE DEPOSIT ON TIME OR THIS OPTION WILL EXPIRE
Pandaw Cruises Payment Information
CREDIT CARD PAYMENTS
Payments can be made online (using Visa or MasterCard only) at https://www.pandaw.com by logging into your account and selecting the booking from your Booking History.
Please note we are not able to process credit card payments for any other credit cards.
BANK TRANSFERS All USD bank transfers should be made to:
Beneficiary Name: Pandaw Cruises Ltd
Address: DBS Bank Limited, 12 Marina Boulevard #43-02, DBS Asia Central @ MBFC Tower 3, Singapore 018982
Swift: DBSSSGSG
Account Number: 0003-007719-01-5-022
Reference: (Please specify your booking number)
BOOKING CONDITIONS
Thank you for choosing Pandaw. This is the first step of your adventure with us. Please read the following pages prior to making your booking. Once the booking is made either directly or through a travel agent a contract exists between the passenger and Pandaw.
PAYMENT TERMS
A 20% deposit of your total booking value with Pandaw is required upon confirmation and is non refundable.
Final balance must be paid 61 days before departure or the booking will be cancelled and the deposit forfeited.
Certain special offers may require higher non-refundable deposits. These will be advised to you at the time of booking.
Cruise and Pre/Post extension Cancellation and Refund Cancellations for all or any part of the trip will not be effective until received in writing to Pandaw at information@pandaw.com. Should you have to cancel, the following terms will apply:
From time of booking until 61 day prior to departure non-refundable deposit.
From 60 days and less till departure, no show, late arrival or early return 100% cancellation fee.
Note: We strongly recommend for your protection that you purchase a trip cancellation insurance.
CURRENCY
All cruises, land tours and hotels are quoted in USD unless otherwise indicated.
PORT TAXES
On rivers where port taxes are applied by the relevant authorities, these charges will be added to your booking invoice.
CREDIT CARDS
We accept ONLY Visa and MasterCard for settlement of all cruise booking invoices as well as charges incurred on board. NO OTHER CREDIT CARDS ARE ACCEPTED. Any transactions over USD 10,000, will be subject to an additional charge of 2% and will be levied on the invoice accordingly.
TERMS AND CONDITIONS OF CARRIAGE
1. Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
2. The ship’s purser and captain are jointly responsible for passengers’ comfort and safety. Passengers must accept their decisions and instructions.
3. Whilst our crew do everything in their power to facilitate landings, access to the ship at certain river stations cane difficult, with steep and sometimes slippery riverbanks. Elderly passengers should consult their doctor to ensure that they are fit for travel. Wheel chairs are not allowed.
4. In the case of water levels being too high or low or defects to the vessel beyond the control of the company an alternative itinerary will be offered to passengers after consultation between the ship’s captain and the company’s management, subject to accommodation and meals being maintained on board the vessel unless by prior agreement with the passenger.
5. Should it prove difficult to embark or disembark passengers at the scheduled points the company are not liable to bear any extra cost of transporting passengers to and from the revised point of embarkation or disembarkation unless passengers or their agents have purchased a complete package tour, which includes land services from us. Any reason for changing the points of embarkation or disembarkation cannot count as a reason for cancelling this contract.
6. Passengers should seek advice from their doctor regarding relevant inoculations and prophylactics for travel to these countries.
7. Passengers must be fully insured to cover any risk of medical expenses and repatriation (which includes repatriation of remains) and the Company is in no way responsible for such liabilities. Passengers must settle before departure any medical bills incurred whilst on a company ship for doctor’s attendance, drugs supplied, and any other medical facilities provided by the company for the passenger.
8. Once a booking has been received through a sales agent or directly from the passenger a contract exists between the Company and the passenger and these terms and both parties must adhere to conditions.
9. Unless otherwise agreed agents are responsible for the transfer of their passengers to and from the ship on time and in the event of a late arrival the ship is not obliged to delay departure thereby upsetting tight schedules.
10. The company accept no liability or responsibility for loss or damage to passenger’s property whilst on board a company vessel.
11. During the river stops on the company provide an guide service in the English language. Foreign language guides must be pre booked and there may be extra charges for this. Personal guides must be booked at normal rates in passenger accommodation.
12. The company reserve the right to refuse to allow anyone on board if a ticket can not be produced and the company can not guarantee the exact allocation of cabins and deck location which may in the event of extenuating circumstances differ from the cabin number indicated on the ticket.
13. Within the ticket price fuel costs have been calculated on average prices as of the publication of this document. Should fuel prices rise by more than 10% the company will be entitled to impose a fuel supplement equivalent to the amount by which the fuel price exceeds the price allowed for in the contract.
14. It is not permitted to allow any breed of animal on board.
15. In the event of a dispute the law of the country in which the vessel is operating will apply.
16. The company reserves the right to change the vessel without notice.
17. Payment terms and cancellation policy is printed on an invoice issued for each booking whether for an individual or for a group. Passengers and their agents must abide these terms and the company reserve the right to either cancel an existing reservation or to refuse passage in the event that these terms have not been adhered to.
18. In the event that one passenger enters into a commercial or other form of relationship or arrangement with another passenger the company is no way liable for the obligations of one passenger to another passenger or any claim arising thereof.
19. For cruise departures where occupancy is less than 5 cabins the company reserve the right to cancel the departure giving all passengers with confirmed bookings 30 days prior notice of this intention. An alternative departure date will be offered subject to availability. If this alternative date is not acceptable to the passenger any down payments made for the cancelled cruise will be refunded. In the event that a passenger has cancelled and paid cancellation fees and the Company subsequently cancel that departure then any cancellation fees (and down payment) will be refunded in full on the request of the passenger. 21. The company reserves the right to change a cabin allocated without notice and in the event that a passenger is downgraded to a cheaper cabin then the difference in cost between the cabins will be refunded to the passenger or the passenger’s agents.
20. Force Majeure: in the case of circumstances beyond normal control, such as war, civil or political unrest, strikes, catastrophes, epidemics or disruption to fuel supplies for the vessel, the Company may cancel the cruise and there will be a full refund of all monies paid by the passenger. In the event of a cruise being cancelled as a result of the above force majeure situations following the commencement of that cruise period then monies will not be refunded.
21. Passport, visas, health formalities and travel documents.
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your Doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses, which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
22. Conditions of suppliers
The services for partner cruises are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions , which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of these terms and conditions are available on request.
23. Data protection and privacy
In order to process your booking and meet your requirements, we must pass your personal details on to the relevant suppliers of your travel arrangements. For full details of our data protection and privacy policy, and an explanation ofhow your personal details will be used by us, please refer to our privacy policy.
Pandaw Cruises Passenger Information
To ensure you have our latest information about your booking and holiday, additional important information is available online using the below links. Whilst we will email you regarding any changes to this information, which may affect your booking, please ensure you check items of importance to you nearer your departure date.
Booking Terms & Conditions
VISA Information
Passenger Information
Please contact information@pandaw.com if you require further information or assistance with your booking.
Updated: 27th May 2021
