BILL & MICHELLE HAMMONS, USA, THE CLASSIC MEKONG, JAN 2016
Dear Sven
We wanted to get in touch with you regarding our recent cruise on the RV Mekong Pandaw.
The trip that we took was an unforgettable experience, largely due to the professionalism of the staff onboard, and the service that they provided.
Our compliments to Pandaw, and especially to the staff that was onboard. They did a great job, and you should be very, very proud of them. Please let them know that they were a very large part of making this a memorable vacation.
We are both business owners in the service industry, and we are always on the lookout for companies from which we can learn more to improve our own approaches to customer service. Pandaw’s approach to how to treat guests is one that many companies can take notes from, and we wish that more people could have the experience that we had.
We thoroughly enjoyed this vacation; in fact, it exceeded our expectations, and as seasoned travelers, that is not easy to do. You can expect to hear from us again, as we fully intend to book another cruise with Pandaw.
Best regards,
Bill and Michelle Hammons