- Privacy Policy
Pandaw River Cruises
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Luxury small ship river cruises in Asia



Privacy Policy


Data collected by Pandaw is used in order to provide you with the best possible service and experience when using our web sites. Data may be used by us and our partner companies for, but not limited to, the following reasons:

  • to enable you to access and use the services of us and our partner companies
  • to personalise aspects of our overall service to you
  • to communicate with you
  • to process a transaction between you and Pandaw and/or a third party
  • transmission by email of promotional materials that may be of interest to you
  • transmission by SMS text of promotional materials that may be of interest to you
  • contact by telephone with promotion materials that may be of interest to you
  • contact for market research purposes which may be done using email, telephone or SMS. Such information may be used to customise or update the web site
  • your data may be sent out of the European Economic Area
  • we will NEVER sell the information you give to us to any other organisation or entity


The use of any web site operated by Pandaw constitutes an existing business relationship between you and Pandaw or any of its partners with whom Pandaw shares information in accordance with this privacy policy. Agreeing to our privacy policy qualifies as consent to be contacted by, including but not limited to, telephone, email and by SMS text for changes in account status, changes in subscriber agreements, information about your booking, marketing opportunities, privacy policies and/or any other policies or agreements relevant to you or your account or booking.


Pandaw may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, credit checking, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal data provided by you. Any data provided by you which is used by such parties is used only to the extent required by them to perform the services that Pandaw requests. Any use for other purposes is strictly prohibited. Furthermore, any data provided by you that is processed by third parties must be processed within the terms of this privacy policy. Information may be transferred to third parties which may be located outside the European Economic Area.


Data security is of great importance to Pandaw and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected online.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data. We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

We do not store credit card details nor do we share financial details with any 3rd parties.

No data transmission over the internet can be guaranteed to be totally secure. Pandaw web sites always use a secure connection to ensure all data transmitted is in an encrypted state. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.


A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server. It is essentially an "identification card" relating to you. The main purpose of our cookies is to identify you when you visit our website, how you came to our site, what you did whilst on our website and to make and manage bookings. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page. We use cookies to provide you with a better service tailored to suit you.

If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.

We use Session, Persistent and Third party cookies. Session cookies are deleted shortly after closing your browser. Persistent and Third Party cookies are stored on your computer either until you delete them or they expire. If you return to the website after the cookie has expired, or been deleted, it will no longer send any information to our server. Further information types of cookies can be found at

You may delete or block cookies using the settings in your internet browser. However you may lose any information that enables you to access the web site more quickly. For more information on deleting cookies visit

By agreeing to this privacy policy you are giving your consent for us to use cookies via this site and other websites operated by Pandaw.


You have certain rights under the Data Protection Act. For example, we will always let you have a copy of all personal information we have about you should you request it.

You can ask us whether we are keeping personal data about you by writing to us at Pandaw Expeditions Ltd, Stobhall, Perth, PH2 6DR, United Kingdom.

Upon request, we will provide you with a readable copy of the personal data which we keep about you, although we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data rectified or amended.


We disclose our visitors' data to our subsidiaries or other organisations within the terms of this privacy policy. Where we disclose your personal data for marketing purposes, we provide you with the means to unsubscribe from our list by:

  • email or SMS, either click on the unsubscribe link within the email you received or reply STOP to the text message you received
  • additionally for email unsubscribe, visit and enter your email address
  • email your details to
  • write to Pandaw Expeditions, Stobhall, Perth, PH2 6DR, United Kingdom


Our aim is to handle any complaint fairly, consistently and quickly. Contact us either by email at or write to Pandaw Expeditions Ltd, Stobhall, Perth, PH2 6DR, United Kingdom.


Pandaw reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the web site and you are deemed to have accepted the terms of the Policy on your first use of the web site following the alterations.


Updated 16th March 2018