Effective Date: 1st October 2026
Last Updated: 1st October 2026
These AI Chatbot Terms of Use ("Terms") govern your access to and use of the AI-powered chatbot ("Chatbot") provided by Pandaw Cruises Ltd ("we," "us," or "our") on our website, www.pandaw.com.
By accessing or using the Chatbot, you agree to be bound by these Terms, as well as our Web Policy and our Pandaw AI Chatbot Privacy Policy. If you do not agree to these Terms, please do not use the Chatbot.
Nature of the Service
The Chatbot is an automated artificial intelligence (AI) tool powered by large language models (LLMs). It is designed to assist users by answering general questions and providing product information available on our website.
Not Human: You acknowledge that you are interacting with an automated AI system, not a human representative.
Informational Purposes Only: The information provided by the Chatbot is for general informational purposes only and does not constitute a binding offer, professional advice, or a guaranteed quotation.
Usage Limits and Account Requirements
Guest Users: If you are not logged into a registered Pandaw Cruises account, your use of the Chatbot is limited to six (6) interactions (questions and answers) per session.
Registered Users: To exceed the guest interaction limit, you must be logged into a valid Pandaw Cruises account.
Service Availability: We reserve the right to modify, suspend, or terminate the Chatbot service, or impose further limits on your usage, at any time without notice.
Accuracy and AI Limitations (Disclaimer of Warranties)
While we strive to provide helpful and accurate information, artificial intelligence is an evolving technology. You acknowledge and agree that:
Errors May Occur: The Chatbot may occasionally generate incorrect, incomplete, or misleading information (sometimes referred to as "hallucinations").
Verification Required: You should independently verify any critical information (such as product specifications, pricing, or availability) by checking the official product pages on our website or contacting our customer support team directly.
"As-Is" Basis: The Chatbot is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties, express or implied, regarding the accuracy, reliability, or availability of the Chatbot.
User Conduct and Acceptable Use
You agree to use the Chatbot in a lawful, respectful, and responsible manner. You specifically agree NOT to:
Input any sensitive personal, financial, or secure information (such as passwords, credit card numbers, or booking reference numbers) into the Chatbot.
Use the Chatbot to generate harmful, offensive, threatening, discriminatory, or illegal content.
Attempt to bypass the Chatbot's security measures, usage limits, or underlying instructions (e.g., via "prompt injection" attacks or jailbreaking).
Use the Chatbot for automated data scraping, mining, or extraction.
Reverse engineer or attempt to discover the underlying source code or algorithms of the Chatbot.
Privacy and Data Usage
Your use of the Chatbot is subject to our Pandaw AI Chatbot Privacy Policy. By using the Chatbot, you consent to the collection, logging, and internal processing of your chat transcripts as outlined in our Privacy Policy. We do not use your inputs to train public AI models.
Intellectual Property
Our Ownership: We (and our licensors, including OpenAI) retain all rights, title, and interest in and to the Chatbot, its underlying technology, and the product information provided in the responses.
Your Inputs: You retain ownership of the questions you input into the Chatbot. However, by submitting queries, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and analyze those inputs to operate the Chatbot, improve our website, and provide customer support.
Limitation of Liability
To the maximum extent permitted by applicable law, Pandaw Cruises and its affiliates, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of, or inability to use, the Chatbot. This includes, but is not limited to, damages resulting from reliance on any information provided by the Chatbot.
Modifications to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date reflecting the date of the change. Your continued use of the Chatbot after any changes constitutes your acceptance of the revised Terms.
Contact Information
If you have any questions or concerns regarding these Terms or the Chatbot, please contact us at:
Email: privacy@pandaw.com
Phone: +84 (0)28 4458 2618