David Hinds
DAVID HINDS, AUSTRALIA, THE CLASSIC MEKONG, SEP 2018
You would have to be very picky to find a fault as they have mastered the concept of managing their customers' experience, rather than just taking them on a cruise
This was our first and hopefully not last visit to South East Asia. In a four week visit of too many highlights to mention, the seven day Mekong Pandaw cruise from Saigon to Siem Reap was right up there. You would have to be very picky to find a fault as they have mastered the concept of managing their customers' experience, rather than just taking them on a cruise. There is evidence of lots of attention to detail. The cabin are appropriate size for a river cruise with lots of shore excursions available, the crew were attentive without being in your face and always immaculately presented. And the food was 100% on the money.
One teeny tiny suggestion - maybe the dining room staff taking lunch orders at breakfast and dinner orders at lunch time could ask your cabin number. With such a broad and wonderful menu available it sometimes became difficult to remember what we had ordered several hours before, and particularly after a shore excursion when it came to dinner time. This is not a criticism, just one one of those 'one percenters' that may make a difference.
Thanks Pandaw. We will be back.
