MRS G L WILKINSON, UK, MANDALAY PAGAN PACKET, FEB 2019
I have just returned from one week on your beautiful boat in Burma I wanted to write to you to commend the whole team on board the Orient.
I had very high expectations of the whole trip, but did not expect all the additional touches from crew and front of house teams.
The absolute delights just kept coming, from the unplanned cocktails and canapes on a sandbar (complete with teak tables and a bonfire!)!; plus the team bringing us Campari cocktails as we sat waiting for sunset on the lake by the U Bain bridge.
This was a team that truly deserves an accolade, from the purser himself, through to every single member of the team.
Our guide, Jay, also deserves a special mention. His command of the English language is exceptional, and this together with a lovely quiet sense of humour made such a massive difference to the shore excursions. I know he is employed by Pandaw on a freelance basis, and wanted you to know that every member of the passengers would say the same. Please continue to use this amazing young man for your cruises in Burma, he most certainly adds massive value to the experience as a whole with his incredible knowledge and gentle manner.
Please can you ensure that this commendation is passed on to the highest levels and that the team are recognised for their dedication and incredible customer service.
Regards
Mrs G L Wilkinson
