When you book your river expedition you will find attached with your voucher a full file of information on the ship, itinerary, hotels and transfer arrangements.
The sections here also contain this key information to help you when planning your expedition.
- For Vietnam (Mekong) please ensure that your visa validity is dated to at least three days prior to your actual date of arrival (this is because of the river border crossing)
- You need to check with your doctor that you are fit to travel and are up-to-date with all necessary prophylactics for the regions you will be travelling in
- You will need valid travel insurance to cover medical emergencies and loss of any personal possessions
- Visa fee may vary depending on nationality
VISA APPLICATION SERVICE FOR OUR UK GUESTS
Do you need assistance with your visa arrangements for Vietnam and Burma? Pandaw works closely with The Travel Visa Company based in the UK.
For more information and assistance please click here
Unfortunately we are not able to assist with visas at this point of time until the department of immigration has finalized its new regulations. Please arrange your visa at the Myanmar Embassy in your home country.
Saigon – Phnom Penh
Saigon – Siem Reap
We are able to arrange your Vietnamese tourist on arrival visa (single entry), for arrivals at Ho Chi Min’s International Airport Tan Son Nhat. Please provide passport scan (at least 6 months valid after return date) and flight ticket of all guests at least three weeks prior to departure. We will arrange the invitation letter, to process the visa-on-arrival at Saigon Airport. The visa-on-arrival invitation letter will be sent back to you. Please print and bring it along with two photos of you (size 4cm x 6cm, color).
A representative will great you at the airport after leaving the plane and will guide you through immigrations without queuing. Cost for invitation letter, representative at airport and visa USD 99.- per person/visa
Saigon – Phnom Penh
Saigon – Siem Reap
We arrange the Cambodian on arrival visa at the river border at an extra charge of cash USD 35.- Please note that no e-visas are accepted at the river border. Please bring one passport photo.
Phnom Penh – Siem Reap
If you are booked on the segment cruise Phnom Penh to Siem Reap v.v., then you can get your visa on arrival at the airport or apply for an e-visa at www.mfaic.gov.kh/evisa/
Siem Reap – Saigon
We can arrange your Vietnamese tourist visa (single entry) at the Vietnamese Embassy in Phnom Penh against an additional cost of USD 85.- which will be added to your room bill. Please bring two passport sized photos with you in order to arrange this.
Phnom Penh – Saigon
Unfortunately we are not able to arrange a Vietnamese visa for you. It is essential to apply for a Visa at the Vietnamese Embassy in your home country before departure.
Siem Reap – Saigon
Siem Reap – Phnom Penh
You can get your visa on arrival at the airport in Siem Reap or apply for an e-visa at www.mfaic.gov.kh/evisa/
Pandaw is acting as a third independent party only and cannot be held responsible or compensate any additional cost or damage in case the embassy reject issuing a visa for whatever reason.
Halong Bay & Red River
We strongly suggest to apply for a Vietnamese visa in at the embassy in your home country.
For emergenies or if there is no embassy in your home country, we are able to arrange your Vietnamese tourist on arrival visa (single entry), for arrivals at Hanoi International Airport. Please provide passport scan (at least 6 months valid after return date) and flight ticket of all guests at least three weeks prior to departure. We will arrange the invitation letter, to process the visa-on-arrival at Hanoi Airport. The visa-on-arrival invitation letter will be sent back to you. Please print and bring it along with two photos of you (size 4cm x 6cm, color). A representative will great you at the airport after leaving the plane and will guide you through immigrations without queuing. Cost for invitation letter, representative at airport and visa USD 99.- per person/visa.
Lao visa is available at Vientiane airport or border crossing Chiang Khong / Houixay.
Please bring two passport photos. price varies per nationality USD 20.- to 45.-
Indian Visa must be obtained at the Indian embassy in your home country before arrival.
Each month new airlines connect Burma with the world. Most airlines fly via Bangkok. i.e. Thai Airways
There is also a new connection now from Doha to Yangon on Qatar Airways
Today its not necessary anymore to fly via Yangon. Mandalay has good connections to Bangkok with the following airlines:
There are plenty of domestic carriers which cover Burma.
Pandaw trusts Air Bagan
VIETNAM / CAMBODIA
When planning your air for your Mekong cruise, it would be the easiest to select a carrier which serves all cities involved:
Saigon, Phnom Penh, Siem Reap: Vietnam Airlines, Cambodia Angkor Air, Air Asia or Korean Air
Thai Airways also serves Phnom Penh and Saigon.
Bangkok Airways serves Phnom Penh and Siem Reap.
Thank you for choosing Pandaw Cruises. This is the first step of your adventure with us. Please read the following pages prior to making your booking. Once the booking is made either directly or through a travel agent a contract exists between the passenger and Pandaw Cruises.
A 20% deposit of your total booking value with Pandaw Cruises is required upon confirmation and is non refundable.
Final balance must be paid 61 days before departure or the booking will be cancelled and the deposit forfeited.
Certain special offers may require higher non-refunable deposits. These will be advised to you at the time of booking.
CRUISE CANCELLATION AND REFUND
Cancellations for all or any part of the trip will not be effective until received in writing in the offices of Pandaw Cruises. Should you have to cancel, the following terms will apply:
Up till 60 days prior to departure your deposit.
From 60 days till departure, including no show, late arrrival or early return, all monies paid to Pandaw Cruises.
Note: All deposits are non refundable.
PRE AND POST RESERVATION CANCELLATION AND REFUND
Cancellation of a Pandaw Cruises Pre or Post Reservations is cancellation is subject to a $50 per person administrative fee from the time of booking through 61 days prior to your scheduled Pandaw Cruises trip.
From 60 days prior to departure through 45 days prior a $200 per person penalty will apply
From 45 days prior to 30 days prior a 75% per person penalty will apply.
Cancellations received in our office 29 days or less prior to departure, no-show, or early return from the trip will result in forfeiture of 100% of all monies paid to Pandaw Cruises.
Because these cancellation policies are strictly enforced, we strongly recommend for your protection that you purchase trip cancellation insurance.
Cancellation of a Pandaw Cruises Pre or Post Reservations is cancellation is subject to 10% of total amount or a $50 per person administrative fee (whichever is higher) from the time of booking through 93 days prior to your scheduled Pandaw Cruises trip.
- From 92-63: the penalty fee is 30% of the total Trip Cost
- From 62-33: the penalty fee is 50% of the total Trip Cost
- From 32 days to “no show” the penalty fee is 100% of the total Trip Cost
Because these cancellation policies are strictly enforced, we strongly recommend for your protection that you purchase trip cancellation insurance.
All cruises, land tours and hotels are quoted in USD unless otherwise indicated.
On rivers where port taxes are applied by the relevant authorities, these charges will be added to your booking invoice.
We accept ONLY Visa, Mastercard or Discover for settlement of all cruise booking invoices as well as charges incurred on board. NO OTHER CREDIT CARDS ARE ACCEPTED. Any transactions over USD 10,000, will be subject to an additional charge of 2% and will be levied on the invoice accordingly.
Your cabin has its own air-conditioning unit, which can be adjusted for your comfort. We recommend you do not overcool your cabin as the sudden change from the outside temperature to a chilled cabin can bring on colds, respiratory illnesses and even stomach upsets. At night you may prefer to use the fan only, and have the windows open. Insect netting covers the windows to enable you to do this. Please do not leave your air-conditioner on with the window open – this results in energy loss.
Bar, Dining Room, Shop and Spa Bills
You will be asked to sign a bill for all items ordered and you will be presented with the account in US$ on the last day aboard.
All bills on board ship will be in US$ and Indian Rupees (for India) in cash or credit card (Cambodia/Vietnam/India Only). In the case of credit card payments, we must follow an ‘off line procedure’ whereby the client must sign a paper whereby s/he allows the company to charge his credit card for a stated amount. We take Visa and MasterCard only, not Amex or JCB. We do not take personal cheques or traveller’s cheques. Currently no credit cards possible in Burma.
All soft drinks, local beers, mineral water, coffee and tea as well as local spirits are free of charge. (no soft drinks, beer and spirits included for Brahmaputra India, Mandalay Pagan Packet and Pagan Mandalay Short Cruises) Only imported spirits and liquors, wine, espresso and imported mineral water will be charged. A complimentary daily cocktail will be served made by local spirit.
All boats have duvets. Please inform your purser should you need additional blankets.
Bargaining is quite normal in all Asian countries. The best technique is to ask for a discount as if you are asking for a favour. There are few souvenirs on offer in the non-touristic villages we stop at.
Cabin Mini Safes
All cabins have been fitted with European made mini-safes.
Saigon Office : +84 90 999 4138 & +84 936 903 168
Rangoon Office : + 95 9 4500 433 73
Mandalay Office : + 95 9 202 99 33
Phnom Penh Office : +855 23 99 75 57
If you get our voicemail please leave your name and number and we will call you back Monday – Friday within 24 hours.
Contact the Ships
RV Kalaw Pandaw in Burma : +95 (0) 259 460 466
RV Pandaw II in Burma : +95 (0) 9 4500 433 76
RV Orient Pandaw in Burma : +95 (0) 9 4500 433 75
RV Katha Pandaw in Burma : +95 (0) 9 73 22 66 44
RV Indochina Pandaw in Burma : +95 (0) 9 20 17 483
RY Kalay Pandaw in Burma : +95 (0) 9 2590 891 93
RV Tonle Pandaw In Cambodia : +855 (0) 97 885 1161
In Vietnam : +84 (0) 12 6536 4415
RV Mekong Pandaw In Cambodia : +855 (0) 977 686 802
In Vietnam : +84 (0) 933 537 131
RV Bassac Pandaw in Cambodia : +855 (0) 974 94 71 01
In Vietnam : +84 (0) 169 499 76 42
RV Angkor Pandaw in Vietnam : +84 (0) 16 5849 2287
MV Mahabaahu Pandaw in India : +91 (0) 98 5400 0707
Disembarkation from the Ship
Exact details will be posted on the ‘Daily Schedule’ on board and if there is to be an early departure then we will ask you to settle the bill the evening before we disembark. Onward transfers, if included in the package you booked with us, will be arranged as per the attached itinerary.
230 volts two round pin type as found in Continental Europe (multi plugs on all vessels after their refit).
The ship is fitted with modern smoke detectors, and fire alarms, extinguishers and hoses. Alarms are situated at regular intervals along the Promenade Decks. Fire extinguishers are located at regular intervals around the promenade decks and outside all public rooms.
South-East Asians are generally tolerant and easy going. Please try to avoid political discussion and remember that the Vietnamese national hero “Uncle” Ho Chi Minh enjoys near divine stature and any disrespect shown to his name or memory can cause extreme offence. Despite opening the door to Capitalism Vietnam remains a fervently Communist society with a dominant Communist Party. Likewise in Myanmar please do not raise political issues with people – let them raise them with you. You could compromise people and even get them into trouble by talking politics.
In Myanmar and Cambodia, one thing that does cause upset is any form of disrespect for the national religion, Theravada Buddhism. Unlike many faiths, Buddhists make their temples open to us foreigners, permitting the snapping of cameras and invasion of their sacred space. They ask only one thing: that we take our shoes off. Even socks are forbidden in Myanmar. In addition please observe the following:
- Try not to point with your feet.
- In the company of monks or elders never cross your legs.
- Do not touch people on the head or upper body.
- When beckoning someone to come over do not flap your hand in the standard Western
- ‘come here’ motion; instead turn the hand round so that your palm flaps down towards yourself.
- Do not shake hands with monks or nuns as people in general rarely shake hands;
- rather smile and nod away.
- Ladies should never sit down next to a monk.
- Shorts and skirts should be longish (below the knee) for both sexes but it is OK to expose arms.
When moored you are welcome to come and go from the ship as much as you like. Our next sailing time will be advised on the Daily Schedule and passengers are requested to note this before disembarkation. Group shore excursions are organised by the Purser and you will be accompanied by a member of the ship’s company. Details of these are posted on the Daily Schedule. Fifteen minutes prior to casting off the captain will sound the ship’s horn to warn you to return to the ship. Passengers should hang their keys on the key board hanging adjacent to the gang plank when disembarking so that we know if anyone has not returned. If you go ashore with your cabin keys and we leave without you we can not be held responsible for this. We will attempt to devise on shore time in the cool of the early morning or late afternoon
Fire Risk and Smoking
Smoking is not permitted in your cabin or any internal areas. Smoking is permitted in outside designated areas only. But please be considerate of people sitting down wind. This is a wood-finished ship and the danger of fire should never be ignored.
Food Safety and Hygiene
Bottled water is used for cooking and food preparation onboard. Off the vessel never accept ice in drinks and avoid ice creams, crushed sugar cane, salads and the skins of fruits.
Pandaw slippers are provided for your comfort on board the vessel. When ashore guests should use comfortable but safe walking shoes. At certain times the river banks and paths used can be muddy and therefore slippery or very dusty and we ask you to remove your footwear when returning on board so that we can clean your shoes for you and return them to you later.
Because of the varying nature of the river bank the method of getting ashore may differ from time to time and on occasions access may be difficult. We will ensure the gangways are safe and that crew and team are on hand to assist you.
Gratuities to the Pandaw crew are included in the price of your ticket. Kindly note that gratuities to local guides are not included and are completely at your discretion.
All guides services are in the English language. Guides in other languages may be supplied by special arrangement at additional cost which may include using guest accommodation at guest rates.
Hairdryers are installed in all cabins.
External doors and the gauze windows should be kept closed at all times -day and night. At night, if on deck or going ashore make sure to rub ankles and other exposed parts with repellent. However, outside urban areas mosquito is less of a problem than other forms of insect life. Make sure to switch off lights when leaving your cabin so as not to lure them in. Between January and March insects, but not mosquito, can be a real problem and invade the ship. Fortunately these are relatively harmless. Mosquito on the river, which is fast flowing, are rarely to be seen.
Joining the Ship
Your attached itinerary contains exact details of the rendezvous for embarkation or transfer to embarkation if this is included in the package you have booked with us. Please note that we will not collect passengers from other hotels as this will lengthen the travel time for those who checked in at the right time and at the right place. We are under no obligation to look for passengers who do not check in on time. Such passengers will have to find their own way to join the ship at their own expense. The only exception to this is by prior arrangement for full charter party passengers.
A laundry bag is provided for your laundry needs, and a laundry list is to be found in the rattan folder by your bed. Laundry is collected each morning when your room is made up and will be returned to you by the following day. Please leave items in the bag provided and mark up the list. The charges will go on your bill in US$. If there is an item that you do not wish ironed please advise us.
These are kept in the wardrobe in your cabin and at muster stations.
Meals on board
Breakfast is a buffet, lunch and dinner served at the tables. We offer a selection of Southeast Asian and Western cuisine and there are always vegetarian dishes available. Special diets may be catered for with advance notification and agreement. Our policy is to use as much locally purchased produce as possible to help the economies of the villages and towns we stop at but ensuring highest hygiene standards. We try and avoid imported products and give our passengers a real taste of the lands through which they pass. Exotic fruit, fresh organic vegetables, locally caught fish and prawns are the preference of most of our passengers.
You should check with your doctor that you are fit for travel and your doctor would check with the relevant organization in your country as to whether any prophylactic drugs or inoculations are required. We do not have facilities for disabled people or wheel chair access. There are no stair lifts. River banks can be steep and slippery. If a passenger is seen to be unfit or unable to access a ship and mount stairs unaided then the management reserves the right to refuse to carry that passenger.
We carry first aid equipment and some medicines. All our senior staff has attended First Aid courses. On the river we are never far from a local medical station and we have found that some local doctors usually speak English or French and practice a good standard of field medicine. In the event of serious illness or accident we are never more than 2 hours by car or speed boat from a hospital or clinic. In the Conditions of Carriage you are required to take out an insurance policy that includes repatriation in the event of an emergency.
Please make sure you have sufficient travel and health insurance. Some hospitals refuse treatment if there is not coverage by an insurance.
Mobile phones work on all the rivers we ply in most places.
The currency on board in Burma, Laos, Vietnam and Cambodia is US$, in India Indian Rupees. All passengers will have their own ship account, which allows you to sign a bill for all purchases and services throughout your cruise. All bills on board the ships will be in in US$ or credit card (Master or Visa card not Amex, Vietnam/Cambodia/India Cruises only, currently no credit cards possible in Burma/Laos) Please note that we do not accept traveller cheques on board. In Cambodia, Vietnam and Myanmar most vendors ashore take dollars. If required, there is a limited money exchange service available on board but please try and change money at a bank or hotel before embarkation. ATMs are available in major cities. Travellers’ cheques can be exchanged in local banks in all countries. Do not believe the guide books when they say you are forced to change money at the airport on arrival – that has not been the case for several years now!
If you would like to be woken up at any time please advise the Purser the night before.
Moving About the Ship
It goes without saying that this is a ship rather than a hotel, and as such you will need to take care when moving about the decks ~ they can be slippery. Please take extra care when using the stairs ~ which on board ship are steeper than you may be used to. It’s best to always use the handrails.
In the event of an emergency the ship’s whistle will blast repeatedly and the alarm bells be rung. If either in or very close to your cabin, put on your life jacket and proceed immediately to MUSTER STATION ONE, and await instructions. On the back of your cabin door is a plan of the ship showing the position of your cabin in relation to the Emergency Muster Stations.
MUSTER STATION ONE in all ships is located on the MAIN DECK mid ships (where the main gang plank is). In the event that MUSTER STATION ONE is not safe you will be directed by the crew to MUSTER STATION TWO on the SUN DECK.
Both muster stations are clearly indicated with signs. If you are not in your cabin when you hear the alarm, do NOT return to it, but proceed at once to the Muster Station to await instructions. There will be an Emergency Drill during your voyage. Note that as with inland water class cruise ships on European rivers we are not required by Class Societies to carry life boats – the reason for this is that it is far quicker to beach the vessel on the nearest sand bar or river bank and evacuate by foot than to transfer passengers onto ship’s boats.
No Go Areas
These areas are clearly indicated as ‘Crew Only’. We ask you to respect these areas as the crew may be working there and your safety can not be guaranteed. These areas include: Main Deck bow area, galley, engine rooms, crew accommodation, gang ways aft of Sun Deck. Crew have been instructed to escort any unauthorized persons from these areas and make a report to the Captain.
Please ensure that your passport has sufficient validity (over six months) before travelling and enough empty pages.
Conditions vary depending on the season. In the dry season (November-March) the water level of the river will be quite low and in places will have dropped more than 50 foot from its monsoon level (June-Sept). Though the river can be miles wide, channels may be narrow and hard to follow. There is thus some risk of running aground on submerged sand banks and our captain has to take extreme care. The Tonle Sap lake in Cambodia is not navigable approximately from November to August due to extremely low water.
In the countries in which we operate tourists are rarely targets for theft and when sailing most of passengers do not bother to lock their doors. When in port a 24 hour watch is kept on the gangplank controlling access to the ship but please then keep your deck door locked when not in use and at night. All cabins have a combination type safe – please use a number you can remember like the last 4 digits of your phone number or your date of birth. The company cannot be held liable for loss of money, jewellery or other valuable items from the ship or whilst on an excursion ashore during a voyage. In the Conditions of Carriage you are required to have taken personal travel insurance cover this.
These are located either in the bar or on the upper deck landing or lower deck. The Purser and key team members are available to assist at designated times.
Ship’s Shop, Post Cards and Stamps
We have a small boutique on board with a collection of locally made handicrafts. Post Cards and stamps are also from the Ship’s Shop. Outside of the tourist centres of Saigon, Phnom Penh and Siem Reap, opportunities to buy postcards are virtually non-existent.
Tea, Coffee and Beverages
Complimentary tea and coffee are available from 6 a.m. on the Sun Deck for throughout the day. Mineral water (local) is provided in all cabins daily. Additional bottles are available on request. Water is provided at all meals. Local soft drinks, beers and some spirits depending on suitability and availability by country are also complimentary. (no soft drinks, beer and spirits included for Brahmaputra, Mandalay Pagan Packet and Pagan Mandalay Short Cruises)
Butler service – morning tea and coffee served to your cabin.
Vietnam, Cambodia and Laos: 7 hours ahead of GMT
Myanmar: 6 hrs 30 mins ahead of GMT
Brahmaputra/Assam India: 5hrs 30 mins ahead of GMT
One less hour for summer time and one less hour for European time.
All travellers to India, Myanmar and Vietnam must get a visa before travel and should contact the nearest consulate. For Laos and Cambodia visas may be issued at the border on arrival with payment of the appropriate fee and make sure to have two passport photos. The cost of visas are not included in the cost of your holiday. Pandaw is happy to help with your visa requirements.
Water and Towels
The ship’s water supply comes from the river after passing through a sterilization plant. This water is suitable for washing and brushing teeth but should not be drunk. Bottled mineral water is provided for drinking, free of charge. To save water and reduce detergent use we will only change towels daily if they are placed on the floor. We have copious supplies of hot water but you may have to run the water for two minutes before it gets hot.
Once on board, you will be looked after by an experienced Pandaw Purser who will do his or her best to make sure that you are as comfortable as possible. Both the hotel staff and the ship’s crew are here to ensure that you are as well looked after as is possible within the confines of an expedition vessel making pioneering journeys.
Your Daily Schedule
Attached with your ticket is a general itinerary listing the main stops of your river expedition. However, much depends on river conditions and other local factors, so we will post a detailed Daily Schedule each day – ideally the night before. This will contain a fact sheet with as much information as we can garner on the sites we intend to visit on the following day. Guests are asked to remain patient and flexible. We do our best to devise as interesting and exciting programs as possible but, being an ‘expedition’, it is not always possible to follow itineraries to the letter and river conditions may alter by the hour. Please keep an eye on the notice board for any subsequent notice of any changes to the Daily Schedule – our ships are equipped with Public Address systems but we try and use these as seldom as we can.
We want you to be as comfortable as possible during your voyage with us. Our stewarding team will do their best to ensure the highest possible standards of cleanliness and try to make you as much at home as possible. Please do not hesitate to ask if you require anything at all and please let us know if you are not satisfied with any aspect of our care of you. Note that cabins do not have mini bars, TVs or phones. All have own air conditioning, mini-safe, luggage storage, wardrobe, writing desk and amenities include hair drier, kimono, slippers. All upper and main deck cabins have own deck space with own rattan chairs and table outside the room.
All India, Cambodia and Vietnam boats do have Wi-Fi; except for some cruising along the Tonle Sap river and Cai Be. A pretty strong signal all along the cruise and iPads can be borrowed to use..
In Burma and Laos Wi-Fi is also available, depending on the vessel’s position.
When booking a Pandaw Cruise you will be offered hotels in the cities you will arrive or depart from at the beginning and end of your cruise. We have rigorously inspected these properties and believe them to be of a quality and style to match the excellence of a Pandaw experience. Here is a brief list of our partners and you can click the links to see each property’s own website for further details.
The Chatrium Hotel, Rangoon and the Mandalay Hill Resort
Why: the Chatrium because the rooms are finished in teak and there is a great big pool; location is excellent being close to the Colonial Downtown area and the Shwedagon Pagoda with great views across the Royal Lakes. Downside: crummy food, but expect this in all Rangoon hotels. The Mandalay Hill Resort has a great location and well away from the noise and bustle of the city center, food also dull, but you can expect nothing more when off a Pandaw!
The InterContinental Asiana Saigon Hotel
Why: boasts 305 elegantly appointed rooms, bespoke treatments at Spa InterContinental, three international restaurants and spectacular views of Saigon. This 5-star luxury city hotel is located in the city center, just a short stroll to famous landmarks such as Notre Dame Cathedral and Saigon Opera House. The Saigon Tan Son Nhat International Airport is 7 km away.
The Victoria Angkor Resort and Spa
Why: big rooms in pleasant Frenchified style. very good food, huge pool.
Included in your cruise price
- Welcome cocktail party
- Signature hors d’oeuvres at cocktails each evening
- Afternoon tea with cakes or cookies when cruising
- Celebration cake and champagne on birthdays and anniversaries
- Cookery demonstrations and classes using local produce
- All scheduled excursions
- At least two cultural performances per cruise
- Tour of the engine rooms, galley and working parts of the ship
- Film presentations on local culture and history
- Sodas, beers and local spirits *
- Cold towels on deck all day
- Jugged coffee, tea and tisanes on deck from sunrise till sunset
- Crew gratuities are included in your cruise program price
* Please note that our Brahmaputra India, Mandalay Pagan Packet and Pagan Mandalay short cruises do not include: welcome cocktail party, film presentations, sodas, beer, spirits
- Espresso and cappuccino bar
- Spa service including foot, head and body massages (Mekong only)
- Personal laundry service
- Premium or select wines from the Pandaw Wine List, and imported mineral waters
- Brahmaputra India, Mandalay Pagan Packet and Pagan Mandalay Short Cruises: drinks will be charged
Pandaw Cruises Terms & Conditions
Terms and Conditions of Carriage
1. Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
2. The ship’s purser and captain are jointly responsible for passengers’ comfort and safety. Passengers must accept their decisions and instructions.
3. Whilst our crew do everything in their power to facilitate landings, access to the ship at certain river stations can be difficult, with steep and sometimes slippery river banks.
Elderly passengers should consult their doctor to ensure that they are fit for travel. Wheel chairs are not allowed.
4. In the case of water levels being too high or low or defects to the vessel beyond the control of the company an alternative itinerary will be offered to passengers after consultation between the ship’s captain and the company’s management, subject to accommodation and meals being maintained on board the vessel unless by prior agreement with the passenger.
5. Should it prove difficult to embark or disembark passengers at the scheduled points the company are not liable to bear any extra cost of transporting passengers to and from the revised point of embarkation or disembarkation unless passengers or their agents have purchased a complete package tour which includes land services from us. Any reason for changing the points of embarkation or disembarkation can not count as a reason for cancelling this contract.
6. Passengers should seek advice from their doctor regarding relevant inoculations and prophylactics for travel to these countries.
7. Passengers must be fully insured to cover any risk of medical expenses and repatriation (which includes repatriation of remains) and the Company is in no way responsible for such liabilities. Passengers must settle before departure any medical bills incurred whilst on a company ship for doctor’s attendance, drugs supplied, and any other medical facilities provided by the company for the passenger.
8. Once a booking has been received through a sales agent or directly from the passenger a contract exists between the Company and the passenger and these terms and conditions must be adhered to by both parties.
9. Unless otherwise agreed agents are responsible for the transfer of their passengers to and from the ship on time and in the event of a late arrival the ship is not obliged to delay departure thereby upsetting tight schedules.
10. The company accept no liability or responsibility for loss or damage to passenger’s property whilst on board a company vessel.
11. During the river stops on the company provide an guide service in the English language. Foreign language guides must be pre booked and there may be extra charges for this. Personal guides must be booked at normal rates in passenger accommodation.
12. The company reserve the right to refuse to allow anyone on board if a ticket can not be produced and the company can not guarantee the exact allocation of cabins and deck location which may in the event of extenuating circumstances differ from the cabin number indicated on the ticket.
13. Within the ticket price fuel costs have been calculated on average prices as of the publication of this document. Should fuel prices rise by more than 10% the company will be entitled to impose a fuel supplement equivalent to the amount by which the fuel price exceeds the price allowed for in the contract.
14. It is not permitted to allow any breed of animal on board.
15. Infants below the age of 4 years may sleep in their parent’s cabin without extra charge but the company cannot guarantee the availability of a cot. Children up to 12 years must solely occupy a berth and pay 50% of the adult rate if sharing the same cabin. The full rate is applied to the child if they are staying in a different cabin.
16. In the event of a dispute the law of the country in which the vessel is operating will apply.
17. The company reserves the right to change the vessel without notice.
18. Payment terms and cancellation policy is printed on an invoice issued for each booking whether for an individual or for a group. Passengers and their agents must abide these terms and the company reserve the right to either cancel an existing reservation or to refuse passage in the event that these terms have not been adhered to.
19. In the event that one passenger enters into a commercial or other form of relationship or arrangement with another passenger the company is no way liable for the obligations of one passenger to another passenger or any claim arising thereof.
20. For cruise departures where occupancy is less than 5 cabins the company reserve the right to cancel the departure giving all passengers with confirmed bookings 30 days prior notice of this intention. An alternative departure date will be offered subject to availability. If this alternative date is not acceptable to the passenger any down payments made for the cancelled cruise will be refunded. In the event that a passenger has cancelled and paid cancellation fees and the Company subsequently cancel that departure then any cancellation fees (and down payment) will be refunded in full on the request of the passenger.
21. The company reserves the right to change a cabin allocated without notice and in the event that a passenger is downgraded to a cheaper cabin then the difference in cost between the cabins will be refunded to the passenger or the passenger’s agents.
22. Force Majeure: in the case of circumstances beyond normal control, such as war, civil or political unrest, strikes, catastrophes, epidemics or disruption to fuel supplies for the vessel, the Company may cancel the cruise and there will be a full refund of all monies paid by the passenger. In the event of a cruise being cancelled as a result of the above force majeure situations following the commencement of that cruise period then monies will not be refunded.
River Conditions Warning
The rivers you will sail on are subject to seasonal rises and falls of water level, in some places as much as 30 metres. Water levels can change dramatically overnight and a sudden rise can impede our progress upstream considerably and even prevent us from passing under certain bridges. A sudden fall can result in our being unable to get into certain places or go as far upstream as we would hope. Groundings on sandbars are not infrequent and are part of the
excitement of any Pandaw expedition. Published itineraries are indicational only and subject to sudden change. In such events alternative itineraries will be provided and we do our best to ensure that if a stop is missed we make up for it with another stop.
Passengers are thus forewarned and expected to be flexible and patient. River cruising in Asia can be a dramatic and adventurous experience – not like cruising the controlled waterways of Europe or America. Note also that we operate in areas with little or no developed infrastructure and subject to the strictures of local officialdom. Be prepared for this and it is all more the fun!
Technical and Safety
- Water purification and sewage treatment plants
- All ships have emergency generators
- Solas compliant life saving and emergency equipment including smoke and fire detectors
- Strict emergency training and drills for the crew
- Public and Indemnity insurance from Lloyds of London
- Emergency VHF or satellite communications
Pandaw receives and stores information you provide to us in the course of buying product from our site. We use this information to respond to your requests, and to communicate with you. We work to protect the security of your credit card and other information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We employ other companies and individuals to perform functions on our behalf, for example: fulfilling orders, delivering packages, sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. We will NEVER sell or otherwise make available the information you give us to any other organization or entity.
When you visit the site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, and software, is the property of Pandaw and protected by Singapore and international copyright laws.
All marks as indicated on our site are registered trademarks of Pandaw in Singapore and other countries. All graphics, logos, page headers, button icons, scripts, and service names in site are trademarks or trade dress of Pandaw.
LICENSE AND SITE ACCESS
Pandaw grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, without our express written consent. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
While we ordinarily take all reasonable precautions to ensure the safety and integrity of downloads on our website, all software and other materials downloaded from site is entirely at your own discretion and risk. You are solely responsible for any damage to your computer system or loss of data that results from any such downloading. We assume no liability whatsoever for any viruses, Trojan horses, malicious adware, spyware, or other potentially harmful components arising out of or in connection with any download from Pandaw website.
LIMITATION OF LIABILITY
In no event shall Pandaw, its officers, directors, employees, partners or suppliers be liable for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, arising out of or in connection with your use of or access to site and its services or downloadable materials.
Some products sold on site are not certified nor licensed to be used or sold in certain jurisdictions and are meant for markets other than such jurisdictions. Pandaw accepts no responsibility for the use of such products in such jurisdictions without certification or approvals and accordingly, you agree that disputes over the sale or use of such products shall not be subject to the governing law of such jurisdictions. Pandaw shall not be liable to you for any damages in any manner whatsoever arising from your use of a product which is not certified or licensed to be used or sold in your jurisdiction or the jurisdiction which you have brought, delivered or imported into.
Certain features or services offered on or through the Site may require you to open an account (including setting up a Pandaw username and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of you failing to keep this information secure and confidential. You agree to notify Pandaw immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Pandaw or any other user of or visitor to the Site due to someone else using your Pandaw username, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s Pandaw username, password or account at any time without the express permission and consent of the holder of that Pandaw username, password or account. Pandaw cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
RISK OF LOSS
All items purchased from www.Pandaw.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Pandaw attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by site is not as described, your sole remedy is to return it in unused condition.
By visiting this site, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Pandaw
Any dispute relating in any way to your visit to this site or to products you purchase through this site shall be submitted to confidential arbitration in Singapore, except that, to the extent you have in any manner violated or threatened to violate Pandaw’s intellectual property rights, Pandaw may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts.
Your order may be reviewed by Pandaw to ensure the order is accurate, the credit card is valid and that you are authorized to use this payment method.