Passenger Feedback

The trip was excellent despite challenges for Pandaw with low water. The crew was fantastic and the whole trip was a pleasure, relaxing with superb service, food, and onshore activities. One suggestion in Laos, the whiskey village most passengers believed had the best textiles, prices, and selection, however, we had limited time there and as it was at the beginning of the trip didn't know what was to come. however, it would be great to advise passengers that the selection at the village is excellent and perhaps allow some more time maybe 30-40 minutes. Also on the first day from Chaing Mai, we were not told about the 9 hours on the bus only that we knew from the itinerary that it was about 6 hours. We were not advised that the river was too low to meet the boat in the golden triangle and that we had to meet it further along. whilst understanding this, the Thai guide was not engaged with the passengers to give us a good day's activities outline. it was a long, hot day, therefore.

The Pandaw Laos is a most comfortable vessel. The cabins were spacious and the common areas are spacious. We enjoyed receiving the Pandaw member shirts. They are excellent quality and have washed well. Thank you. In order to reduce plastic waste, would you consider eliminating the plastic water bottles? In the cabins you could fill reusable water thermoses and encourage guests to fill up the aluminum bottles you provide? Maybe offer to write the guests' names on the bottles. Thank you for all the hard work and determination that has gone into bringing Pandaw back after the pandemic. We wish you continued success and look forward to another cruise with you.