TIM & DIANA GOETZ, UK, THE LAOS MEKONG, FEB 2016
Dear Paul,
My wife (74) and I (79) have just returned from the 9-19 Feb cruise on Laos Pandaw. We absolutely loved the new ship and the cruise. The design is very clever, comfortable and attractive. The staff were without exception brilliant, welcoming, friendly, and cheerful. My wife who is awaiting a knee replacement has some movement restriction at the moment and the crew quickly spotted this and one or two crew members would appear at the drop of a hat to assist her especially going up and down river banks, stairs etc. She was very appreciative of this.
The staff were all brilliant, from the delightful Captain, (busy learning English from the Purser!) to the dining-room and bar staff who very quickly learned our individual tastes and were charming. The programme was the perfect balance between rest and relaxation and interesting visits.
When we unfortunately touched the bottom and had to change a propeller we were particularly impressed with the way everyone mucked in to help, including the chefs!
Adjustments to the programme due to things like fog were smoothly achieved. The programme was then curtailed due to the water level continuing to drop, and the way in which the Pursers calmly reorganised the rest of the programme was extremely impressive. Transport, hotel bookings and a new programme in Vientiane were all miraculously produced, despite limited facilities and communications, without any apparent fuss. We have nothing but praise for your ship, crew and organisation.
In conclusion may I congratulate you on a splendid ship, cruise and organisation which provided us with one of our best holidays ever. My only concern now at our age is how much longer we can go on enjoying such treats!
With best wishes,
Tim & Diana Goetz
