Dear Marek

I was not sure who to write to at Pandaw, but I was keen to write to you on behalf of myself and my husband following our cruise on the Katha Pandaw that finished on 8 November in Mandalay.

As you are probably aware, early on the morning of 8 November 2015, our cruise boat became grounded on a sandbank in the Irrawaddy. Although the ship's crew made innumerable attempts to get the boat off the sandbank, we were stuck on the sandbank for around 10 hours. As three of us on the boat needed to get back to Mandalay by that evening in order to get our flights out of Mandalay for our next destination, my husband and I and the third passenger, John, were very pleased with the service and care provided by Pandaw Cruises in ensuring that we were picked up by an Irrawaddy fast river boat that was heading downstream towards Mandalay. The Pandaw also organised for one of the crew to accompany us on the fast boat to ensure that we were looked after and that we were picked up by our taxi to transfer to our respective hotels in Mandalay. We would especially to thank the crew member who looked after us so well on our adventure back to Mandalay.

We were very pleased with the exceptional service proved by the Pandaw Cruises, and we would like to express our thanks to Pandaw, and to the company management, and especially to the crew on-board our boat for the care and kindness shown to us.

We had a wonderful time and many memorable experiences on on Mandalay-Katha-Second Defile cruise, and Harry was a great guide for us. Could you please express our thanks to Harry?

We have just boarded the Laos Mekong this morning and we are looking forward to our next adventure up the Mekong with Pandaw Cruises.

With many thanks and kind regards
Dr Frances Cunningham & Maurice Paul Collis